Default Customer Notification Templates

Last modified November 14, 2018

This article applies to Contextual Commerce. (Looking for Classic Commerce documentation?)

Since FastSpring is the merchant and seller of record for all transactions we process, customers buy from FastSpring rather than from you. Therefore, FastSpring is responsible for providing email receipts and subscription-related messages directly to customers. This means you do not have to send email receipts or subscription-related messages to your customers; FastSpring takes care of that for you.

You can modify and customize the contents of the messages that FastSpring sends to customers by editing the messages' templates.  For more information, see our articles about Customer Notifications and the Template Reference.

Reverting Message Templates to Their Default Statuses

This article provides the default code for the various customer notification templates, as they are when a brand new Store is created. This may be helpful in case you make a mistake modifying your template and you want to revert to the original / default version of the message. You can download a copy of the template file from this article and then copy and paste from the file into the corresponding template in the Dashboard under Settings → Customer Notifications.

Important: You should only do this if you understand what will happen. If you completely replace the template for a given message with that message's default template, any changes that have been made to the modified template will be lost. It is recommended that you manually back up your existing template locally or in a network location before you replace it with the default version.


All files are provided here in .txt format for maximum compatibility with the editing application of your preference.


The Subject of each message is a separate field in Dashboard, and is the same for both the HTML and Text versions of each message. Accordingly, the contents of the Subject field are included in a separate txt file for each message.

Order Message Templates

Subscription Message Templates

Account Message Templates

Message Subject HTML Version Text Version
Login URL