Breakdown of your Payment

Last modified October 3, 2018

This article applies to Contextual Commerce. (Looking for Classic Commerce documentation?)

This article explains how to access accounting details for your account, including payment history.

Accessing Accounting Details

If you need to see accounting details for your account, click <Store Name> | View Dashboard and then click the Account Balance card at the lower left-hand corner of the main Dashboard page.

View Dashboard  The Account Balance card on the main page of the Dashboard

Note

If your account has more than one Store, you can click the Account Balance card on the Dashboard for any of the Stores; since this is account-level information, you will see the same account balance and details in any Store.


On the next page, click the actual balance amount shown at the top of the page in blue text, which is a hyperlink.

Click the balance hyperlink

This takes you to the Account Transactions page, where you can access a variety of accounting details.

The Account Transactions page

On this page you can see all recent accounting activity, including Orders and Returns, Payments, and Adjustments.

Type Description
Orders and Returns

The net weekly earnings to your account for the Date shown

  • A positive Amount indicates an increase in your account balance.
  • A negative Amount indicates a decrease (you had more returns that orders for the week).
Payments Disbursements to you from FastSpring; these are usually negative Amounts since they reduce the amount FastSpring owes you
Adjustments

Adjustments to your account balance for things like affiliate funding, affiliate commission, or (occasionally) accounting corrections
Mouse over the icon next to the Date, or click anywhere in the line to drill in, for an explanation of the adjustment.

Important Notes about the Orders and Returns entries:

  • If an Orders and Returns line is missing for a particular week, you did not have any sales or returns that week.
  • If an Orders and Returns line is negative for a particular week, you had more returns than sales that week.
  • Once a week, the most current Orders and Returns row disappears for about a day as we process the accounting, so do not be concerned if the most current row is missing.


Payment Breakdown

There is generally a period of two weeks between Orders and Returns and the corresponding Payment to you. To understand when you will be paid, first check the Payment Frequency found on the main Account page (before clicking the balance amount).

The account's disbursement settings, including the Payment Frequency

Examples

Payment Frequency Payment Date Transactions Included
Two per Month 1st of April 1st of March through the 14th
Two per Month 15th of April 15th of March through the last day (the 31st)
Monthly 15th of April 1st through the 31st of March


To get the full details behind any payment, access your accounting details and then click to drill into each of the Orders and Returns and Adjustment rows that occurred during the payment period (as described above).

Remember

To see all activity included in a given payment, you may need to drill into more than one Orders and Returns or Adjustment line.

For Orders and Returns with a Status of , you will see the transaction dates included in that line item, plus a daily breakdown of net revenue.

The total amount, date range, and daily revenue

You can also get a detailed export of each Orders and Returns line (but not Adjustment lines) via the OPTIONS menu at the top right-hand corner of the page:

The OPTIONS menu

Menu Item Description
Export Product Summary Generates a new data export for the current Orders and Returns line containing sales data summarized for each product
Export Line Item Detail Generates a new data export for the current Orders and Returns line containing line item details for each transaction in the period
Data Exports Takes you to the Data Exports page for the current Orders and Returns line, where you can access previously-generated exports
Close Returns you to to Account Transactions page


Clicking either of the first two options generates a new data export; it may take a few moments for the export to complete.

Data Exports page with a new export currently processing

Once the data export is complete, or if you click the Data Exports option from the menu, you'll be able to access the data exports for the current Orders and Returns line.

Data Exports page with a completed export available

The three buttons in the Actions column allow you to download the export file, preview it on your screen, or delete it, respectively.

Product Summary Export

The Product Summary export includes the following columns:

Column Description
Description product path / id
Display product display name
Units quantity of the product purchased
Currency currency of your FastSpring disbursements
Income gross amount of income for the product line item
Expense FastSpring processing fee for the product line item
Amount net revenue for the product line item (Income minus Expense)

Notes regarding the Product Summary export:

  • Since this is account-level information related to your disbursement, the Currency is always shown as your FastSpring disbursement currency.
  • If you have products with the same product path in multiple Stores, you will see separate line items for the product for each Store.
  • Since affiliate commissions and affiliate processing fees are recorded as Adjustments in the Account Transactions page, they are not included in the Income or Amount columns of the export.

Line Item Detail Export

The Line Item Detail export includes the following columns:

Column Description
Date order date
Reference order reference (customer-facing order ID)
Type transaction type (e.g. Order or Return)
Product product path / id
Display product display name
Currency currency of your FastSpring disbursements
Units quantity of the product purchased
Income gross amount of income from the transaction line item
Expense FastSpring processing fee for the transaction line item
Amount net revenue for the transaction line item
Split name of the split pay partner / payee for the transaction, if any*

Notes regarding the Line Item export:

  • Since this is account-level information related to your disbursement, the Currency is always shown as your FastSpring disbursement currency.
  • If you have an order in which a customer purchased more than one product, the Reference will appear more than once since there will be separate line items for each product in the order. 
  • Since affiliate commissions and affiliate processing fees are recorded as Adjustments in the Account Transactions page, they are not included in the Income or Amount columns of the export.
  • *If you have an order that includes a split payment, there will be two separate line items, so the Reference will appear twice. One line will show the Income, Expense and Amount excluding the split amount with a blank Split column, and a second line will have the split amount as a negative value in the Income and Amount columns and the Split column will reflect the split pay partner / payee.


Monthly Summary

For a quick summary of a particular month, access the accounting details and then click CREATE DATA EXPORT at the top right-hand corner of the Account Transactions page.

Account Transactions page with the CREATE DATA EXPORT command outlined

Select a month and year, and then click CREATE.

The Create Data Export dialog

Your data export will begin to process and the page will update every 20 seconds until the report is complete. Once it has completed, the buttons in the Actions column allow you to download the export file, preview it on your screen, or delete it, respectively.

The Data Exports page with an Account Summary export processing

Account Summary Export

The Account Summary export includes the following columns:

Column Description
Description description of the summary line (e.g. a product path, "Adjustment", "Estimated Shipping", "Payment", etc.)
Display display name of the product (when the summary line is for a specific product)
Units quantity of the line item (when applicable)
Currency currency of your FastSpring disbursements
Income gross amount of income credited to your acount balance for the line item
Expense FastSpring processing fee for the line item (when applicable)
Amount net revenue amount for the line item

Notes regarding the Account Summary export:

  • Since this is account-level information related to your disbursement, the Currency is always shown as your FastSpring disbursement currency.
  • Returns are aggregated by product as a separate line for each product.
  • Income and Amount columns for product and return lines do not include split payments.
  • Split payments are aggregated by product as separate line items identified with the leading descriptor "Split Out".  The Income and Amount columns reflect the aggregate amount split out during the month for the specified product.