Why is My Disbursement Delayed or Rejected?

Last modified October 2, 2018

This article applies to Contextual Commerce. (Looking for Classic Commerce documentation?)

There are several reasons why a payment from FastSpring to you may be rejected or delayed. Although we attempt to pay you on the exact date listed in Account Transactions, due to weekends and holidays, sometimes these disbursements arrive a few days early or a few days late. If your scheduled payment has not arrived within 5 days of the expected date, there may be an issue with how the payment instructions are set up in Dashboard. Common reasons for delayed or rejected payments are described below.

Incorrect Banking Numbers

The most common reason that a payment to you is rejected is that the routing number, sort number, SWIFT number, bank account number or IBAN number is entered incorrectly in Dashboard. If one digit is entered incorrectly, it can cause a delay in receiving the payment because the bank must figure out where the money needs to go, or it may cause the transfer to simply be rejected and returned to the original sender.

Please go to the main Dashboard page and click the Account Balance card at the lower left-hand corner of the page; then click Edit below the Payment Method on the right-hand side of the page to check your payment method details. 

The Account Balance card on the main page of the Dashboard

The Payment details section of the Account page, with the Edit link highlighted


Click Edit next to the Selected payment method to view and modify its details.

The list of configured payment methods, with the Edit link next to the Selected method highlighted


You can check your Routing Code / ABA Code, your bank's SWIFT number, or your account number.

Note

For wire transfers, we only display the last four characters of your Bank Account Number / IBAN


For most fields, you can make a change on this page and then click SAVE at the top right-hand corner.

However, if you think you may have entered an incorrect Bank Account Number / IBAN, you can do one of two things:

  1. Open a support ticket, provide us with your bank account number / IBAN, and ask us to check whether it is entered correctly.
  2. Create a new payment method and re-enter all bank details. For instructions on adding a new payment method, please see Ways to Get Paid by FastSpring.


Incorrect Beneficiary

Some payments are rejected because the beneficiary on the account is incorrect. This is especially common for banks located outside of the United States, as international banking rules have severely tightened over the last few years and they now make many inquiries to confirm and verify the beneficiary name on bank accounts. As with the possibility of an incorrect number in your bank account information, please also check the name of the beneficiary (e.g. the Account Holder Name) in Dashboard to make sure it matches your bank account.

Intermediary Bank Changes

Sometimes payments are delayed or rejected because the selected intermediary bank (if one is required) has changed without notice. This is most common for international banking systems. If you are located in a country that requires an intermediary bank, please confirm that the intermediary bank information shown in Dashboard is still correct.