Amazon Pay FAQ

Last modified October 5, 2018

This article applies to Contextual Commerce. (Looking for Classic Commerce documentation?)

What is Amazon Pay?

One of the payment methods available to customers visiting your FastSpring Store is Amazon Pay. This is a free service that allows customers who have Amazon accounts to authorize payments to FastSpring using payment methods (such as credit cards) that are already associated with their Amazon accounts. Customers can simply click Pay with Amazon, sign in to their Amazon accounts securely, and then select a payment method. With Amazon Pay, there is no need for customers to enter their name, address, or payment details on your FastSpring Store.

How Do Customers Sign Up for Amazon Pay?

According to Amazon's FAQ, customers who already have an account with Amazon only have to accept Amazon's Conditions of Use and Privacy Notice when signing in on a non-Amazon site that accepts Amazon Pay. There is no separate registration process.

Can Customers Use Amazon Gift Cards or Gift Certificates with Amazon Pay?

No. According to Amazon's FAQ, "Amazon.com gift cards entered into your Amazon account cannot be used when making purchases with Amazon Pay on third-party websites," including FastSpring. 

Is There Any Cost Associated with Using Amazon Pay via My FastSpring Store?

No. There is no additional cost or service fee to the customer, and there is no additional cost to you beyond your normal transaction processing fees.

What Do I Have to Do to Enable Amazon Pay on My FastSpring Store?

Nothing; it is already enabled today.

Is Amazon Pay Available on Popup Storefronts?

Yes.  Amazon Pay is available on both Web Storefronts and Popup Storefronts.

What is the Customer Experience when Using Amazon Pay?

  1. The customer clicks Pay with Amazon on your Storefront.

    The Pay with Amazon button

  2. The customer is automatically redirected to a secure site hosted by Amazon, and logs on using his or her normal Amazon account credentials.

    A secure sign in page hosted by Amazon

    Note

    If the customer is already logged on to Amazon in another tab of the same browser session, he or she will see a page similar to the one pictured above, but instead of having login fields it will instruct the customer to simply click Continue to sign on.
  3. The customer selects which payment method associated with the Amazon account will be used for the purchase, and clicks the blue Pay Now With Amazon button.

    The payment method selection page

  4. The transaction is processed and the customer sees the completion page of your Storefront as normal. FastSpring will send the default order receipt email message to the customer as normal, and Amazon will send a separate payment notification email message to the customer as well.


Can Customers Use Amazon Pay for Subscription Orders?

Yes, Amazon Pay can be used for subscription orders. For subscriptions with automatic renewals, when the customer logs on to Amazon, he or she will see an additional dialog just below the Payment Method selection. The customer must select the check box labeled Use my selected payment method for future purchases and payments to this merchant before clicking the blue Pay Now with Amazon button.

The use my selected payment method for future purchases dialog shown when ordering a subscription with Amazon Pay


How are Refunds and Returns Handled for Amazon Pay Orders?

You can process a refund for an Amazon Pay order in the same way you would for any other transaction. The funds will be returned to the customer's payment account automatically.